Overview Welcome Home! Build your career with Lennar : As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.

Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.

Lennar's Core Values : Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Customer Care Representative Summary : Lennar is seeking a Customer Care Representative to supervise, coordinate, and manage daily operations of customer care associates, including, but not limited to scheduling, material ordering and check-in, quality control, trade partner management and effective material control.

Mentor, train and supervise customer care team while monitoring adherence to company policies / procedures. In addition, monitors production and quality related functions, such as Customer Care, OSHA, Associate Training and Land Development and Construction Department.

Responsibilities Manage and direct all aspects of customer care. Schedule and supervise daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care.

Ensure that work is in compliance with City or County requirements and building codes. Maintain records of all Purchase Orders.

Approve all trade partner invoices upon satisfactory completion of the job. Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partner’s timeliness and attention to detail.

Ensure job site cleanliness and safety. Frequently inspects homes for quality compliance while under construction. Coordinate municipality inspectors to ensure timely approvals of development phases.

Maintain customer and trade partner relations. Provide initial and ongoing training to construction team and customer care team regarding warranty issues.

Meet established Regional / Divisional goals set while demonstrating accuracy and thoroughness to ensure quality of work.

Communicate effectively and professionally both verbally and in written correspondence. Work closely with the customer care team to ensure open communication on all matters;

develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result.

Conduct field meetings with trade partners, construction staff and sales staff as needed. Manage departmental performance against agreed targets and budgets, and within policies and standards.

Work closely with the construction team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product.

Perform all other duties as assigned. Qualifications Education and Experience Requirements High School Diploma or equivalent required, or equivalent work experience Bachelor’s degree in related field preferred Minimum 8 yrs.

experience in project / construction management in residential construction required Minimum 3 yrs. experience in directing, coordinating, and supervising construction staff Associate is prohibited from performing manual repairs Valid Driver’s License with good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting and document management Ability to read and interpret blue prints Computer literacy and proficient in MS Office products (Word and Excel) Excellent follow-up, communication (written and verbal) and time management skills Contacts Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners Physical Requirements Able to work in excess of eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, climb stairs / ladders, bend, stoop, reach, lift, move and / or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.

Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive / return phone messages.

Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status Non-exempt Life at Lennar : Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including : Health Insurance - Medical, Dental & Vision Vacation up to 3 weeks of vacation per year upon hire Holidays, Sick Leave, & Personal Days 401(k) Savings Plan with company match Paid Maternity & Bonding Leave New Hire Referral Bonus Program Home Purchase Discount for Associates Associate Assistance Plan Everyone’s Included Day Student Debt Repayment Program This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Type Regular Full-TimeManage and direct all aspects of customer care. Schedule and supervise daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer care.

Ensure that work is in compliance with City or County requirements and building codes. Maintain records of all Purchase Orders.

Approve all trade partner invoices upon satisfactory completion of the job. Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partner’s timeliness and attention to detail.

Ensure job site cleanliness and safety. Frequently inspects homes for quality compliance while under construction. Coordinate municipality inspectors to ensure timely approvals of development phases.

Maintain customer and trade partner relations. Provide initial and ongoing training to construction team and customer care team regarding warranty issues.

Meet established Regional / Divisional goals set while demonstrating accuracy and thoroughness to ensure quality of work.

Communicate effectively and professionally both verbally and in written correspondence. Work closely with the customer care team to ensure open communication on all matters;

develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result.

Conduct field meetings with trade partners, construction staff and sales staff as needed. Manage departmental performance against agreed targets and budgets, and within policies and standards.

Work closely with the construction team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality product.

Perform all other duties as assigned.Education and Experience Requirements High School Diploma or equivalent required, or equivalent work experience Bachelor’s degree in related field preferred Minimum 8 yrs.

experience in project / construction management in residential construction required Minimum 3 yrs. experience in directing, coordinating, and supervising construction staff Associate is prohibited from performing manual repairs Valid Driver’s License with good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting and document management Ability to read and interpret blue prints Computer literacy and proficient in MS Office products (Word and Excel) Excellent follow-up, communication (written and verbal) and time management skills Contacts Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners Physical Requirements Able to work in excess of eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, climb stairs / ladders, bend, stoop, reach, lift, move and / or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.

Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive / return phone messages.

Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status Non-exempt Life at Lennar : Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including : Health Insurance - Medical, Dental & Vision Vacation up to 3 weeks of vacation per year upon hire Holidays, Sick Leave, & Personal Days 401(k) Savings Plan with company match Paid Maternity & Bonding Leave New Hire Referral Bonus Program Home Purchase Discount for Associates Associate Assistance Plan Everyone’s Included Day Student Debt Repayment Program This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Last updated : 2024-04-30