Customer Service Representative

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

About Us

Tom Drexler Plumbing, Air & Electric has great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers, and more! For over 30 years, we have built a reputation of quality service and fair & honest business practices. We believe in hiring top-quality candidates looking for long-term careers.

The Customer Service Representative will provide excellent customer service to help resolve customer issues and interact with customers and technicians to coordinate service appointments. The opening for this position works Tuesday through Saturday 9am-6pm.

Essential Job Functions

• Take inbound service calls from customers needing assistance with their residential plumbing, HVAC, and electrical systems.
• Assign calls to the appropriate location.
• Provide professional and timely service arrival time frames with customers.
• Relay accurate information to technicians, ensuring proficient and quality customer experiences.
• Respond to customer requests, resolve issues, and promote the brand.
• Performs other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills.
• Customer-focused mindset, providing exceptional service to our customers.
• Excellent organizational skills with exceptional attention to detail.
• Ability to build and maintain strong relationships by promoting a team atmosphere.
• Professional phone presence.
• Computer literate.
• A strong work ethic and ambition to be successful.
• High level of professionalism to establish customer rapport, encouraging customer loyalty.

Experience/Education:

• Previous call center experience is preferred but not required.

Compensation:

• $16 - $18 per hour

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k)with company matching
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• PTO
• Paid Holidays
• Employee Discounts

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE