About us

AM Hotels LLC is a small business in Austin, TX. We are professional, agile, customer-centric and our goal is to Be the BEST.

Our work environment includes:

• Growth opportunities

Are you dedicated? Do you have a Heart for Hospitality? Do you want to be recognized for your Achievements?

Come join a company that knows the names of the staff and takes an interest in your well-being. We are a small company with lots of growth opportunities.

Responsibilities:
- Oversee the daily operations of the front office department
- Ensure smooth check-in and check-out processes for guests
- Manage guest relations and handle any guest inquiries or complaints
- Train and supervise front desk staff to provide excellent customer service
- Maintain accurate records of room availability and guest accounts
- Coordinate with other departments to ensure guest satisfaction
- Implement and enforce hotel policies and procedures
- Handle cash transactions and maintain a balanced cash drawer
- Assist with night audit duties as needed

Skills:
- Strong hospitality background with experience in hotel management
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by guests
- Proficient in phone etiquette and handling phone systems
- Strong guest service skills, with the ability to anticipate needs and exceed expectations
- Knowledge of hospitality management software and reservation systems
- Bilingual skills are highly desirable for effective communication with a diverse range of guests

As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our hotel's front desk. Your exceptional hospitality skills, attention to detail, and ability to lead a team will contribute to creating a positive experience for our guests. If you are passionate about providing excellent customer service and have a strong background in hotel management, we encourage you to apply.

Job Type: Full-time

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Experience:

• Hotel management: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Austin, TX 78752 (Required)

Ability to Relocate:

• Austin, TX 78752: Relocate before starting work (Required)

Work Location: In person