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LBB Specialties LLC (“LBB Specialties” or the “Company”) is ranked in the top 4 of dedicated North American specialty chemical and ingredients distributors. The LBB Specialties (LBBS) platform has been built through seven acquisitions since 2017.
LBB Specialties is a leader in North American specialty chemicals and ingredients. It is a diversified supplier serving end-markets including care, food & nutrition, industrial specialties, and life sciences. LBB Specialties generates approximately $500 million in revenue annually and employs more than 110 commercial team members.
LBB Specialties is a subsidiary of LBB Industries LLC (“LBB Industries”). LBB Industries is a private firm whose objective is to create value by partnering with management teams to build and grow companies over the long term. LBB Industries’ capital and resources are dedicated to supporting the growth of its companies, including by seeking complementary acquisitions.
To learn more about LBB Specialties, please visit our website: https://www.lbbspecialties.com
Overview
The Customer Service Representative will be responsible for ensuring that orders are entered, processed, and handled accurately to ensure the customer’s positive experience with the company. He or she will also be responsible for developing and maintaining strong relationships with customers. The Customer Service Representative must be able to troubleshoot and investigate issues to resolve a customer’s problem. In addition, the Customer Service Representative must be patient, empathetic, and an excellent communicator.
Responsibilities
1. Enter customer orders timely and accurately into the ERP system
2. Provide customers with helpful information, answer their questions, handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
3. Handle changes and cancellations to orders, informing other internal personnel and external partners as appropriate.
4. Track open orders daily.
5. Build and maintain strong relationships with the internal departments Work closely with Sales, Product Management, Accounting, Logistics and Purchasing to resolve issues.
6. Maintain customer related files in the system
7. Use system reports to ensure all orders are processed and maintained accurately
8. Maintain a positive, empathetic, and professional attitude toward customers at all times
9. Manage a large number of incoming calls and emails daily
10. Cover Customer Service Representative colleagues’ work during absences seamlessly
11. Additional tasks and projects as assigned by the Manager of Customer Service
Education and Experience
Knowledge and Skills
Personal Attributes
Additional Information
FLSA Status: Full-time, Non-Exempt
Location: Norwalk, CT
Hours: 8:30am – 5:00pm
Work Authorization: Must be able to show evidence of authorization to work in the US without employer sponsorship
EEO Statement
LBBS is committed to providing a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.
We believe that employees should be provided with a working environment that fosters productivity and the ability to work to the best of his/her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that may be required and these may change from time to time.
Full Time
$37k-46k (estimate)
03/15/2024
05/08/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Attention to Detail, Listening, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.