The Customer Service Representative is part of an entrepreneurial team that is responsible for completing customer order fulfillment. The position handles all aspects of interfacing with the customer from sales order receipt to sales order invoicing.

Supervisory Responsibilities:

• None

Duties / Responsibilities· Sales order entry, pick ticket generation, and order invoicing.· Drop ship/direct shipment purchase order and sales order entry and generation.
· Answering incoming phone calls.
· Establishing and maintaining electronic customer and vendor files.
· Administrative/Sales help for outside salespersons and management team
· Credit card sales processing.

Preferred Qualifications / Skills· High school diploma or equivalent and some experience in customer service preferred
· Must be proficient in Microsoft Word and Excel.
· Some working knowledge of Freight / Traffic industry is a plus.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Paid Time Off – 3 weeks first year accrued monthly.
• Paid Holidays.
• Company Paid Life Insurance.
• Company Paid Short-Term Disability.
• Company Paid Long-Term Disability.
• Professional Development

About Us

SurfacePrep founded in 1956 is the largest national network of regional distributors of high-quality abrasive blasting media, specialty ceramics, and abrasive finishing equipment. We have 50 facilities across the U.S.A., Canada, and the U.K. all of which are focused on improving product quality, consistency, productivity, and profitability for our customers. These facilities and job shops are run by skilled experts who work closely with local manufacturers to develop the best possible solution for every process. We offer a complete selection of abrasive blast media, ranging from various types of aluminum oxide to steel shot and grit. We also provide parts, accessories, and tools to meet customer needs.