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The Spirit of the Position:
The Operations Manager supports the General Manager with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.
Principal Job Duties:
- Responsible for developing client relationships and business retention.
- Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
- Assist the region with the business development, proposal, presentation, and transitions for new locations.
- Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
- Identifying high potential employees to support the organization's continued growth.
- Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
- Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
- Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
- Daily, Weekly, Monthly, and Annual financial and operational reports as required.
- Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
- Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
- Participate in labor contract management if applicable to assigned portfolio.
- Review and edit proposed parking, maintenance, etc. agreements.
- Communicate with local police department and emergency management teams regarding operations.
- Organize and manage the oversight of event operations within LAZ Parking.
- Monitor, review, and analyze the market rate structures.
- Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
- Additional related duties as assigned.
Requirements:
Education:
Bachelor's Degree or equivalent work experience.
Experience:
- 5 years in Management role.
- Commercial and Hospitality Industry Experience
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills:
- Parking management experience of multiple locations is required.
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Strong customer service skills and abilities.
- Ability to be approachable and facilitate coaching conversations with employees and managers.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Ability to encourage open expression of ideas and opinions.
- Excellent teambuilding and interpersonal skills.
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Physical Demands:
- Willingness to work in the elements - heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 25 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
To be hired, all candidates must pass a background check and pre-employment drug screen.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.
Full Time
Consumer Services
$88k-119k (estimate)
02/08/2023
02/22/2023
lazparking.com
PROVIDENCE, RI
7,500 - 15,000
1981
PATRICIA GLAD
$200M - $500M
LAZ Parking is a parking management service provider that was founded in 1981 by three childhood friends. Over three decades later, the combination of lifelong friendship, a people-focused philosophy and a mission to create opportunities for employees and value for our clients has transformed LAZ from a single valet location to one of the nations largest parking companies. Today, LAZ operates over one million parking spaces in thousands of locations across the United States and provides parking management services in the following markets: hospitality & valet, office buildings, medical & hospi...tal, airport & transportation, campus, government & municipal, retail & mixed-use, event parking, residential buildings and shuttle services. If youd like to learn more about LAZ Parking, please visit www.lazparking.com.
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The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.