The Director of Operations is a key member of the Senior Leadership Team. The Director of Operations will lead and mentor the Company operations leaders.
The Director of Operations will work closely with the Executive Leadership Team and plan, coordinate, and oversee operations activities in the Company and EDP dental practices.
The Director's work with result in optimized operations and identification and implementation of cost effective systems and solutions to meet the current and evolving needs of the organization.
Director of Operations Job Responsibilities:Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systemsEstablishes, implements, and communicates the strategic direction of the organizations operationsCollaborates with other divisions and departments to carry out the organizations goals and objectivesOversees operational activities of the companyDevelops, leads and mentors operational leadersEnsures operations team leaders and their teams are properly trainedResponsible for ensuring operational leadership and their teams have easy electronic access to revenue cycle metrics relating to the centers.
Responsible for ensuring we have metrics and goals to measure performance that are well communicated and administered.Identifies, recommends, and implements cost effective processes, technologies, and systems to improve and streamline organizational processes and use of resources and materialsEnsures that departmental decisions and project plans such as those for staffing, development, organization, and facilities are in line with the organizations business plan and visionEstablishes, communicates, and implements operations-related policies, practices, standards, and measures to ensure effective and consistent support and executionDevelop process and workflow messaging for the field, ensuring that all communications to the practices are understandable, accurate and consistentReviews and approves cost-control reports, cost estimates, and staffing requirements for projectsCollaborates with finance to establish operations and facilities budgets and administers the budgetsPresents periodic performance reports and metrics to the Executive Leadership Team and or the Board of DirectorsMaintains knowledge of emerging technologies and trends in operations managementPerforms other related duties as assigned
Ideal Candidates will:
Be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitmentsBe able to keep up in the Elite Dental Partners environment by facing tasks and challenges with positive energyPursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.Adhere to Company policies and standards of business conduct and compliance.Provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.Maintain the perseverance to drive necessary change and be resilient and flexibleMaintain regular communications with team members and be open to opinions and feedbackCreate a work environment in which people are able to perform to the best of their abilitiesWork to build employee morale and a professional, effective, and efficient working atmosphereBe excellent at building and maintaining strong, positive working relationships
Required Skills/Abilities
Excellent verbal and written communication that is clear, well organized and demonstrates an understanding of audience needsAbility to work independently and as part of a teamStrong supervisory and leadership skillsExcellent organizational skills and attention to detailStrong analytical and problem-solving skillsExcellent project planning skills with ability to work on several projects simultaneouslyExtensive knowledge of the principles, procedures, and best practices in the dental industryProficient with Microsoft Office Suite or related software
Education and Experience:
MBA preferred, or Bachelors degree in Business Administration, or other healthcare-related field requiredAt least 10 years of healthcare-related experience including 5 years in upper management/relevant leadership role required
Physical Requirements:Requires the ability to sit at a computer for hours at a time, and travel to and work in dental office locations.
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