We are looking for a customer service representative:

Passionate individual who provides outstanding customer service to builders and homeowners by phone or email when service or repairs are required

· Accommodating employee who successfully manages customer inquiries and resolves customer complaints

· Enthusiastic self-starter who is eager to further their knowledge in the building materials

Responsibilities and Expectations:

· Create daily service routes for technicians

· Submit warranty claims to window manufactures as required (i.e., Prime, Ply Gem)

· Keep in contact with suppliers via phone/email for expected arrival dates on product

· Continually update notes in system to keep service and warranty tickets current re: status of product, claims, and/or repair appointments

· Process and finalize all completed paperwork, including matching up tickets submitted

· Call & schedule service appointment

Education, Experience, Skills, and Abilities:

· High School Diploma

· Minimum of two years two years of demonstrated sales assistant and/or customer service experience, preferably in the Building Materials or other construction-related industry

• Excellent customer service skills
• Exceptional time-management and organizational skills
• Motivated self-starter with ability to be resourceful
• Must be able to work in a team environment
• Computer literate

This position offers:

• Benefits Package, including Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short and Long-Term Disability, 401K with Employer, Employee Assistance Program, Paid Time Off, Paid Holidays & Sick Time.
• Free Parking

Physical Requirements

· Prolong periods of sitting at a desk and working on a computer

· Must be able to lift up to twenty pounds at a time.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Language:

• English (Required)

Ability to Commute:

• Portland, OR 97210 (Required)

Ability to Relocate:

• Portland, OR 97210: Relocate before starting work (Required)

Work Location: In person