Certifications, Licenses or Registrations :
Valid Driver’s License required and good DMV report since you will be driving the company vehicle. You must have all the required qualifications to be considered for this position.

We are currently seeking a Window & Door field service technician who will be responsible for providing quality service visits to customers to inspect, repair and/or adjust windows and doors in the field. In addition, will diagnose product issues, determine, and perform the correct resolution, and communicate accordingly with customers and internal service team. The Technician will possess in-depth knowledge of materials product lines such as wood and vinyl products.

Responsibilities:

• This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
• Review the work order and ensure all items and materials listed on the work order are collected.
• Load the truck with items and material needed for the on-site service and repair.
• Fill out a service ticket to order material needed to perform work at the customer site.
• Communicate with customers on approximate time of arrival.
• Verifies that all products to be delivered meet specifications and quality requirements.
• Discuss repairs with the customer to ensure satisfaction with the product and services provided.
• Reports all damages to the manager.
• Returns all required documentation to the company associated with the service.
• Responsible for communicating product quality issue to the attention of supervisor.
• Maintains a safe, clean work environment including the assigned company vehicle.
• Clean and inspect the company vehicle to prepare for the next workday.
• Responsible for maintaining working knowledge of all product lines such as wood & vinyl.
• Demonstrates and understanding of vinyl window installation, repair, and framing assembly.
• Maintains the highest level of courtesy with all customers.
• Take on additional items when asked.
• Must work as a team player.

Physical Demands:

This position is regularly required to stand, walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. Constant use of hands and fine finger manipulation is required.

The employee must occasionally lift and/or move up to 100 pounds with assistance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level of the job is typically moderate to loud.

Work Environment: Work environment includes company warehouse facilities, company vehicle and customer job sites and/or homes. Temperature fluctuations with seasons.

Skills and Knowledge:

• Must have a High School Diploma or GED
• AA Degree or Technical degree preferred
• Window and Door experience preferred
• Excellent customer service required
• Dependable work history
• Excellent verbal and written language skills required
• Self-motivated and team player
• Maintain safety standards at all times
• Mechanical aptitude required
• Current driver license, must be eligible company vehicle insurance

Certifications, Licenses or Registrations
Valid Driver’s License required and good DMV report since you will be driving the company vehicle.

Benefits Package:

• Medical Insurance
• Prescription Plan
• Dental Insurance
• Vision Insurance
• Flexible spending account
• Health savings account
• Wellness Programs
• Short Term Disability
• Long Term Disability
• Voluntary Life Insurance
• 401(k) matching
• Vacation
• Sick Time
• Holidays

Schedule:

• Monday to Friday
• Day Shift
• Some weekends

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

People with a criminal record are encouraged to apply

Experience:

• Construction: 1 year (Required)
• Windows/door installation: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Portland, OR 97210 (Required)

Ability to Relocate:

• Portland, OR 97210: Relocate before starting work (Required)

Work Location: In person