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Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100 million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.
Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.
James is seeking a Customer Support Specialist who will assist with the next phase of James’s above-and-beyond support team. The individual in this role will take on new challenges and opportunities posed by James offerings as well as the development and iteration of James support best practices.
This role will work closely with the Product Team, Engineering Team, and Sales Team to provide a seamless end-to-end user experience.
A Customer Support Specialist is a person with a dedication to driving continuous process improvement and is responsible for providing the highest quality of care centered around good data, proper documentation, and empathetic customer relationship management. Specialist Teams perform tier 2 troubleshooting and are responsible for supporting some of James’ most valuable customers. Specialists are responsible for managing the day-to-day operations of their specific Zendesk queues, and any assigned projects, as well as providing feedback to their Manager and Corresponding Product/Engineering leads as needed.
What You’ll Do
Basic Qualifications
We offer unlimited Paid Time Off, a competitive health package, and a culture where employees are surrounded by creative, empowered, and dynamic peers. There is no better time to join us. As we grow as a company, we are excited to see our employees grow with us.
#LI-PL1
Joining us means:
We embrace diversity and strive to create an inclusive and equitable environment for all.
Full Time
Business Services
$53k-72k (estimate)
12/09/2023
04/04/2024
latch.com
DALLAS, TX
200 - 500
2014
Public
$10M - $50M
Business Services
Latch designs and develops smart access systems that allows residents and building owners to unlock doors using smartphones and keycards.
The job skills required for Customer Support Specialist include Customer Service, Written Communication, Customer Support, Attention to Detail, Customer Relationship, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.