Description:

Process and document customer payments accurately and efficiently, coordinating with Finance, Sales and customers as needed o Process VA credit card payments o Deposit paper checks received in mail o Support Finance as backup for ACH payment processing and non-government credit card payments o Ensure accurate payment entry in inventory/invoicing system Provide support for sales team Maintain accurate inventory levels for marketing materials (print outs, clothing, etc) Ensure internal sales team has sufficient support materials and replenish when needed Maintain up to date records for employees receiving auto allowance, including drivers licenses, insurance records, conduct annual DMV records check Assist with collection and tracking of Open Payments reporting for 1099 Sales Consultants, as needed Communicate new and changing processes between the Sales Team and Customer Service & Sales Support Coordinate IT/systems on/offboarding for new and departing employees; coordinate return of Acera devices, IC, materials, and other Acera assets for departing employees Assist sales team with admin support for NCEs and other administrative needs Serve as company administrator for key shared services: Call routing and administration (currently: Grasshopper); answer/route “general” calls; manage faxes per SOP FedEx portal, including processing invoices for review/approval in bill.com Video conferencing (Go-To-Meeting) Liaison for headquarters offices, including ensuring mail distributed to appropriate employees Serve as coordinator for general company email (information@acera-surgical.com) Support order processing Process and ship customer orders accurately and efficiently via telephone calls and e-mail from the internal sales team and customers Communicates updates on order status, inventory, pricing, and shipping information Consults with sales, management, other departments, and outside partners to ensure orders ship on time Coordinate and perform monthly consignment reconciliations for internal salespeople, customers and third-party distributors Assist in troubleshooting order processing / inventory system issues internally and with vendor Assist with the management of on-site product inventory Help resolve any sales and customer issues in a timely and efficient manner, escalating when required. Perform, organize, and streamline operational tasks to reduce the potential for errors. · Support continuous improvement of Acera systems and processes by documenting and implementing enhancements to current systems and standard operating procedures · Participate as needed with special projects or requests

Skills:

Customer service, Sales support, Order entry, Customer support, crm software, microsoft office, salesforce software

Top Skills Details:

Customer service,Sales support,Order entry,Customer support

Additional Skills & Qualifications:

· Minimum of 4 years of sales support, customer service, administrative or finance experience · Minimum high school graduate. Prefer college degree. - Manager loves to hear about systems experience. Proficiency with computers/software

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.