Description

Overview

The AGM helps the General Manager to ensure that day-to-day business operations run smoothly. Assistant Managers will draw up weekly schedules, order merchandise and assist the General Manager with training, recruiting, promotions and planning. Working as the AGM should be experienced in a supervisory role and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM is expected to be able to competently perform duties in the absence of the General Manager.

Key Responsibilities

• Oversee day-to-day operations of the coffee shop, ensuring a smooth and efficient workflow.
• Manage and lead a team of baristas and support staff, fostering a positive work environment.
• Implement and enforce company policies and procedures to maintain high standards of service and cleanliness.
• Monitor inventory levels, place orders, and manage supplier relationships to ensure consistent supply of high-quality ingredients and products.
• Cooperate with the General Manager and assist with anything from project planning to staff management.
• Nurture positive working relationships with staff.
• Delegate daily tasks.
• Address any issues in a timely fashion.
• Supervise staff and controlling merchandise.
• Ensure company policies and procedures are followed.
• Setting a good example for staff.
• Great interpersonal and communication skills.
• Strong problem-solving abilities.
• Good observation skills.
• An ability to deliver constructive criticism.
• An ability to identify weaknesses and provide coaching where necessary.

Requirements

• Proven experience in a managerial role within the food and beverage industry, preferably in a coffee shop setting.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Exceptional organizational and time management abilities.
• Financial acumen with the ability to analyze and interpret financial statements.
• Excellent communication skills, both written and verbal.
• Knowledge of health and safety regulations and compliance.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for coffee and a commitment to delivering an exceptional customer experience.