ESSENTIAL RESPONSIBILITIES

• Welcomes all patients to the Office by their name; provides a personal introduction.
• Accepts first hand-off from the PSC Scheduling Center by reading check-in notes and acknowledges comments or concerns communicated by the patient to the PSC Scheduling Center Agent.
• Educates patients on the completion of patient intake forms.
• Confirms, updates, and verifies all patient demographic and clinically necessary information.
• Obtains and updates patient insurance information.
• Assembles charts for all new patients.
• Reviews and updates the Patient Verification Form (PVF) for existing patients.
• Educates patients on next steps; performs patient hand-off to the Dental Assistant or clinician.
• Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
• Partners with the Office team to ensure patients’ visits exceed expectations; takes appropriate action when visits do not exceed those expectations.
• Partners with the Office team to onboard and train new team members.
• Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
• Partners with the PSC Scheduling Center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.
• Partners with the Office Manager and Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctor’s A/B scheduling preferences.
• Monitors dashboard reports for late patient arrivals, and missed appointments; follows-up with patients to confirm arrival or reschedule for same day or next available appointment.
• Monitors dashboard and completes daily patient appointment confirmations, PSC Click And Respond, (CAR) requests, and completes insurance verifications.
• Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
• Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Erie, PA 16509: Relocate before starting work (Required)

Work Location: In person