LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.

The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Application window will close May 11, 2024

Pay Range : $15.00 - $35.00 per hour worked

Work Schedule : Your planned work schedule will be Monday - Friday 9 : 00a.m. 5 : 30p.m.; these hours are in the Eastern Time Zone.

The hours may change / vary based on business need and / or the request(s) of your supervisor or management.

Work Location : This is a remote work position.

Benefits : All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees / certifications, as well as internal equity and market data.

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

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Job Responsibilities

Act a liaison between LabCorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting LabCorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

High School Diploma or GED equivalent required

Associate's or Bachelor's degree highly desired

Previous experience in a customer service role

Experience working in a contact center / call center environment is preferred

Prior healthcare industry, such as a physician's office or a hospital highly is a plus

Knowledge of Microsoft Office suite is required

Experience with Salesforce.com and / or Laboratory Information systems is preferred

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking abilities required

Strong flexibility and the ability to manage and adapt to changing priorities quickly

Must be able to pass a standardized color vision screen

Flexibility to work overtime or other shifts depending on business needs

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer :

As an EOE / AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.

We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions / needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply.

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Last updated : 2024-05-10