May respond to e-mail inquiries. Customer service is the primary function, but may include minimal selling or promotion of products or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Requires ability to navigate a computerized data entry system or other relevant applications. Handles customer service inquiries and problems via the telephone and records consistent problem areas. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires limited knowledge of the organization, products, and/or services. College degree is not a prerequisite but nice to have.

* Bi-lingual English/French requirement - verbal and written

Schedule:
1 - Mon-Fri 8:00 am-4:30pm EST.
1 - Mon-Fri 8:30 am-5:00pm EST.
There is no mandatory OT.

*This role will be 100% onsite at the Cranberry office.

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• Data entry: 1 year (Required)

Language:

• French (Required)

Work Location: In person