PRIMARY RESPONSIBILITY

The primary responsibility of a Baker is to ensure customer satisfaction by consistently preparing, baking, frying and producing eye-appealing and quality products for the display case and for special orders. A Baker also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
• Prepare, bake, fry and produce quality products for the display showcase, and for special orders, by accurately following recipes and adjusting according to need.
• Prepare and mix fillings, batters, frostings, and other items needed to produce Bakery products.
• Prepare daily production list and plan for upcoming days.

NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
• Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Answer incoming phone calls, take special orders, and assist the customer with their needs.
• Make breakout list.
• Receive and store freight.
• Order supplies.
• Retrieve products and customer’s orders from walk-in chill and freezer.
• Assist Cake Decorators and Counter Clerks as needed.
• Clean and replace oil from fryer.
• Perform cleaning duties (wash dishes and equipment, discard trash, clean work tables, etc.).
• Perform other duties as required.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
• Continuously perform most duties in an air conditioned building where it may be dusty and noisy, and with a high volume of customers and co-workers; work in a prep room to where it may be very hot due to heat from the stove, ovens and fryer.
• Frequently work around dust from powdered sugar and flour when doing baking duties; work in wet and extremely cold conditions when storing and retrieving product and customer orders from the walk-in chill or freezer, and when washing dishes and equipment.
• Occasionally go outdoors where it may be hot and humid, to receive freight, discard trash, and bale boxes.
WORK HOURS
• Generally be available for work 7 days a week and holidays, at any time. Bakers are scheduled any time of the day or night.
EQUIPMENT USE
• Continuously need to use a gas or electric oven, electric fryer, mixer, donut glazer and proofer to prepare Bakery items for special orders and display showcase.
• Frequently need to use a single burner electric or gas stove, balance scale, pastry scissors, donut cutter, knives, spatulas, measuring cups and spoons, microwave, and pastry filler machine to produce cakes, breads and other Bakery products; stock wagon to receive and store freight; telephone to assist customers and co-workers with requests.
• Occasionally need to use a case cutter to open boxes of supplies and ingredients; tongs to assist Counter Clerks with packing pastries; bread slicer, pricing gun, and stretch wrapper to prepare items for display showcase and customer’s orders; spatula, cake turntable, pastry bag, decorating tips and various cake decorations to decorate cakes; TELXON unit to order supplies; broom, dust pan and cleaning solutions to clean floors and decorating station.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
• MENTAL – Continuously need to concentrate, pay attention to detail, and be alert, to produce quality products and customer service; be able to work efficiently, even with frequent interruptions. Frequently need to memorize recipes, oven temperatures, baking times, and weekly specials.
Occasionally need to use basic math skills to measure ingredients, calculate quantities and prices, and to provide accurate quotes to customers; be creative with coming up be able to remain calm, courteous and professional when handling various customer situations and complaints.
• PHYSICAL – Continuously need to stand, handle and use corrected vision when performing all job duties; be able to multi-task and adapt to working at a faster pace when production is behind schedule and customer needs are high. Frequently need to walk, bend, crouch and reach to store and retrieve supplies and ingredients, and to fill and retrieve products from the display showcases; lift and carry up to 100 lbs. to use and transport mixing bowls, baking ingredients, baking pans and baking products. Occasionally need to push and pull up to 400 lbs. to receive and store freight.
• COMMUNICATION – Frequently need to listen, talk to, and understand supervisors, co-workers, and customers when doing all job duties; read and write to take customer orders and leave messages for co-workers; talk on the telephone to answer incoming calls, take customer orders, order supplies, and use PA system. Occasionally need to read instructions on cleaning labels to assure the safety of customers and co-workers; read messages from co-workers.
QUALIFICATION REQUIREMENTS
Skills and Knowledge: Must have basic math skills, be able to multi task to accomplish work on time, be able to communicate effectively both orally and in writing, and be able to work under minimal or no supervision.

Education and Experience: Previous baking experience is preferred.
Age Restrictions:
• Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a case cutter and knife.
• Must be at least 18 years of age to clean, maintain, or operate a stove, oven, bread slicer, and any other power driven equipment.