Summary

• Customer relationship management;
• Customer service delivery;
• Facility management/facility maintenance management;
• Workload management;
• Problem solving; and
• Working on a team with common goals.

• The shift for this position will be Monday – Friday, 8:00 AM – 4:30 PM.
• The reporting location will be at the King County Chinook Building, 401 5th Ave., Seattle, WA.
• This opportunity will require onsite presence 5 days per week. There will be no telecommute options.
• Term-Limited Temporary (TLT) positions are “at will” but are eligible for comprehensive benefits. This TLT is currently anticipated to last 12 months.
• Special Duty Assignment (SDA) opportunities are open to active Career Service King County employees who have completed their initial County probationary period. Supervisors must provide approval prior to taking an SDA.

• Building Operations Services
• Capital Planning
• Finance
• Health through Housing
• Planning and Administrative Services
• Real Estate Services
• Security

Job Duties

• Build and maintain customer relationships by providing in person customer service and support to conference and collaboration center users including greeting visitors, assisting with wayfinding, and connecting with resources.
• Manage and monitor calendar and desk reservation systems, update account settings, track usage.
• Provide user support for conference room and shared desk resources.
• Monitor and maintain conference center space to ensure room setups and resets are completed, and custodial services are requested as needed.
• Provide technical assistance and/or training to co-workers and internal and/or external customers with regard to conference room and collaboration center resources.
• Compose, draft, and prepare documents to ensure conformity to established policies, procedures, standards, and format.
• Act as coordinator/liaison with management, co-workers, and visitors.
• Determine validity, correctness, and completeness of information received including reviewing calendar appointments to identify room setup or support needs and reviewing reservation requests to ensure user experiences meet established goals and expectations.
• Provide excellent customer service in person, by phone and by e-mail in a fast-paced setting that requires both speed and accuracy, while utilizing clear and concise speech in both written and verbal communications.
• Perform administrative support tasks such as data entry, e-mail, and document records management.
• Intake requests and queries from internal/external customers in person, as well as via phone/e-mail
• Enter information into a Computerized Maintenance Management System.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• Knowledge of customer service etiquette.
• Skill in communicating with people of diverse backgrounds.
• Skill in problem solving and troubleshooting.
• Skill in working independently.
• Skill in determining the validity of information received.
• Oral and written communication skills.
• Skill in operating a personal computer utilizing the Microsoft Office Suite to manage shared calendars, perform data entry and retrieval tasks and perform word-processing, spreadsheet or other functions as required.
• Skill in using a Computerized Maintenance Management System (CMMS).
• Skill in planning and prioritizing work.
• Skill in articulating ideas verbally and in writing for diverse audiences.
• Skill in addressing politically sensitive issues.
• Skill in applying customer relations techniques.
• Skill in teaching others.
• Skill in business writing/correspondence.
• Skill in communicating with individuals from diverse backgrounds and cultures under stressful conditions.
• Skill in problem solving with the ability to troubleshoot quickly, correct errors, detail oriented and work with a high level of accuracy, while working independently.

• Knowledge of King County work locations and services.
• Experience delivering in person customer service.
• Experience with utilizing, troubleshooting, and supporting conference room technology and resources.
• Experience with documenting processes and procedures.

• Experience composing/generating and editing documents and correspondence.

• Experience with facility management including preventive maintenance, corrective maintenance, project work, and building systems.
• Effective communication and interpersonal skills with a focus on collaboration and working as an integral part of a team.
• Ability to be an independent thinker who looks for new ways to solve problems.

Supplemental Information

Application Process:

• 
  An updated King County application is required for consideration.
• Applicants are also required to provide an updated resume, and a cover letter detailing your previous customer service work-related experience.
• This recruitment is open to all qualified candidates.
• Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek; schedule and work location are to be determined.
• This position is represented by Teamsters, Local 117.
• If you have questions related to this recruitment process, please contact Sarah McCauley at smccauley@kingcounty.gov.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.