Job Overview:

Responsible for the overall sales, profit, and service performance of multiple centers in a geographic region. Develop and execute strategies consistent with corporate direction to drive business. Manage and is accountable for the effective operation of the region's centers including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient/customer service. Build a strong team with a succession plan for growth and development.

Drive Business and Deliver Results:
- Work individually and cross functionally to develop and execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin and EBITDA results
- Execute quality center visits to validate patient/customer service standards are consistently delivered
- Observe and review individual optician performance during visits and provide appropriate feedback and coaching
- Establish and monitor center operations guidelines (i.e., appointment monitoring, daily system balancing, government and state regulations)
- Ensure operational exceptions are addressed and resolved
- Facilitate ongoing process improvement
- Stay up to date on competition within the region

Leadership:
- Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
- Provide realistic parameters that allow teams to make decisions with accountability
- Is accessible to teams and the rest of the organization
- Provide proactive communication to centers and corporate partners
- Resolve customer concerns promptly and positively
- Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations.
- Oversee General Manager In Training program to develop bench strength within the region
- Regularly evaluate optometrist, manager and optician talent for current and future bench strength

Minimum Knowledge, Experience and Skills Requirements:

- Bachelor's degree in relevant business field or equivalent work experience

- 5 years of multi-unit retail management experience

- Optical Manager leadership experience preferred but not required

- Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate populations

- Strong planning, analysis, and organizational skills

- Able to work collaboratively in a matrix environment

- Strong problem-solving skills to identify problems and develop solutions

- Strong verbal and written communication and interpersonal skills

- Strong multi-tasking skills

- Able to thrive within a fast-paced environment

- Proficiency in Microsoft Office Suite programs

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Monthly bonus

Ability to Relocate:

• Omaha, NE 68144: Relocate before starting work (Required)

Work Location: Hybrid remote in Omaha, NE 68144