RESPONSIBILITIES:
Kforce has a client in Washington, DC that is seeking an IT Support Technician.
Responsibilities:
* Investigate, troubleshoot, and resolve all computer software and or hardware problems; These include, but are not limited to MS Office, MS Outlook, Internet Access, Remote Connectivity, Printing, and Audio Visual services
* Provide on-site or remote technical support for all Information Services related issues; This position supports attorneys and staff in our San Francisco and Silicon Valley offices
* Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the firm's mobile device management system and remote authentication applications
* Provide or recommend software and or hardware specific solutions for problems and or requests
* Isolate reoccurring technical issues in order to proactively address customer problems
* Escalate issues when required to level III desktop engineering or operations
* Open, review, resolve and close assigned support tickets according to SLA's
* Track all requests for service and support in the incident tracking software
* Update associated knowledgebase with standard resolutions as required
* Prevent loss of customer functionality with regular maintenance on computers
* Review computers on a regular basis to ensure they are on the latest software releases including security patches
* Maintain office desktop and laptops by following imaging process which includes data backup and configurations for new and existing customers
* Create, maintain, and update IT equipment in our asset tracking software; Inventory equipment on a regular basis to confirm asset tag information, customer ownership and location
* Responsible for participating in all on-going training deemed necessary by IS Supervisor and Director of Operations
* Provide audiovisual support that include plasma screens, audio polycom
REQUIREMENTS:
* Bachelor of Science degree required
* Certifications in one or more of the following areas: Microsoft Certified Desktop Support Technician, A , HDI, MCITP, or MCTS
* Minimum of 5 years of work experience in an Information Technology environment
* Previous professional services or law firm experience helpful, but not required
* Strong analytical and problem-solving skills
* Exceptional customer service and interpersonal skills
* Ability to work independently as well as collaboratively in a team environment
* Ability to lift computer equipment or other bulky items up to 50 lbs.
* Ability to work unsupervised and prioritize work
* Must be available and willing to work overtime, which may include evenings, weekends and holidays as the firm determines is necessary or desirable to meet its business needs
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.