Position Title: Network Support Technician (Tier II)
Location: Washington, DC (on-site)
Clearance: TS/SCI. Due to the nature of this government contract, U.S. Citizenship is required.

NEOSTEK, Inc. is looking for a Network Support Technician (Tier II) who will be responsible for providing advanced technical support and assistance to end-users regarding network systems, hardware, and software. This role involves troubleshooting complex network issues, configuring network devices, and ensuring the stability and security of network infrastructure. A Top Secret clearance with the ability to obtain SCI is required for this position. A bachelor's degree in Information Technology, Computer Science, or related field is preferred. Certifications such as CompTIA Network and Cisco CCNA are preferred but not required.

Responsibilities:

• Provide Tier II technical support for advanced network-related issues, including connectivity, configuration, and performance problems.
• Troubleshoot and resolve complex network hardware and software issues in a timely manner.
• Configure and maintain network devices such as routers, switches, firewalls, and wireless access points.
• Monitor network performance and security, implementing proactive measures to prevent and mitigate network threats.
• Collaborate with network engineers and other IT teams to design and implement network solutions.
• Document network configurations, procedures, and troubleshooting steps for reference and knowledge sharing.
• Provide training and guidance to junior network technicians and end-users on network-related topics and best practices.
• Ensure compliance with network security policies, standards, and protocols.
• Participate in network infrastructure projects and initiatives as needed.
• Other duties as assigned.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 5 years of experience in network support or related role.
• Active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
• Strong knowledge of networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
• Experience with network troubleshooting tools and techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications such as CompTIA Network , Cisco CCNA, or equivalent are preferred but not required.

Mandatory Requirements:

• Due to the nature of this government contract, US citizenship is required.
• A current TS clearance.
• 4 years of experience in network support or a related role.

NEOSTEK, Inc. is an Equal Opportunity Employer (EOE): AA M/F/Vet/Disability

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Night shift

Application Question(s):

• Due to the nature of this government contract, US citizenship is required. Are you a US citizen?

Experience:

• Network support: 4 years (Required)

Security clearance:

• Top Secret (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person