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We’re growing and we are looking to add a Senior Manager, Customer Success (Professional Services, eCommerce) to our fast-paced and customer-obsessed Customer Success team.
We have the opportunity to deliver a differentiated customer experience with the level of expertise our team has in the Amazon space as well as our product, to drive meaningful results for our customers. Our customers need more strategic guidance to execute on their Amazon strategy. This is where you come in!
The goal of this role is to bring structure and repeatable processes resulting in a high performing CSM team that consistently delivers outsized results for our customers and does so efficiently, driving increased retention and growth.
About the Team: Our Customer Success team is transparent, passionate, and customer-centric, with a focus on accountability and first principles problem-solving. We're intrapreneurial, outcome-focused, and driven by a growth mindset, constantly seeking innovative ways to add value. Through close collaboration and diverse perspectives, we redefine excellence in customer experience, empowering each other to thrive.
Location: We’re a remote-first company and looking to hire this person anywhere between the PST - EST timezone across the US or Canada (excluding Quebec).
Interested in learning more? Let’s get into the details:
Day in the Life:
Tech Stack:
Who You Are:
Full Time
$107k-149k (estimate)
05/02/2024
07/11/2024
junglescout.com
Austin, TX
100 - 200