Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a member of the CCB Operational Risk Management (ORM) team, you will provide oversight for Consumer & Community Banking businesses and functions including: Auto Finance, Consumer & Business Banking, Card Services, Home Lending, Connected Commerce, Digital Services, CCB Risk Management, Consumer Operations, and Support Functions (Finance, Marketing, CCB Risk, Human Resources, etc.). You will support the development and maintenance of a strong operational risk management culture by working closely with the Business, Technology, Legal, Risk, Controls, Compliance, and Audit functions to provide expertise on operational risk matters. 

Operational Risk Officers independently assess and, as appropriate, provide credible challenge of 1st LOD risk management activities and escalate any new emerging risks or issues for a product, service, legal entity, and/or function. ORM professionals facilitate and monitor risk management practices; identify, analyze, measure, and report on Risks and Issues; and execute risked-based independent monitoring and deep dives and evaluate testing results of 1LOD risk management activities from an operational risk perspective. ORM professionals are expected to have a sound knowledge operational risk together with a good understanding of banking products, operational procedures, and underlying technologies.

In this role, you will have the opportunity to work with senior leaders across JPMorgan Chase & Co while leveraging your knowledge of operations and operational risk along with an ability to develop and lead execution on a broad book of work including risk assessment, event review, control testing, and data-driven monitoring.

Job Responsibilities:

• Lead the development and execution of a robust Operational Risk program to manage operational risk exposure in a dynamic and evolving area of the firm
• Understand the risk profile as assessed by the business, key risk & performance indicators, and other controls to identify negative trends and potential control gaps
• Provide an independent, objective view of the business and/or function control environment, mitigation strategies and emerging risk
• Establish monitoring and testing to provide holistic operational risk coverage and to identify operational risks, provide guidance on risks, and escalate as necessary
• Assess and aggregate risks across different lines of business and present results to relevant stakeholders in CCOR and the business
• Represent CCOR CCB Operational Risk in business governance, risk, and control forums
• Provide ongoing feedback and training to develop employees on risk concepts and the application to risk and control evaluation
• Engage and influence senior stakeholders within the business and 2nd and 3rd Lines of Defense partners in order to identify and assess operational risk.
• Work both independently and as a core team member, engaging line of defense and functional support colleagues across multiple disciplines (i.e. Technology, Risk Management, Legal, Controls, etc.), exhibiting strong relationship management and negotiation skills

Required Qualifications, Capabilities, and Skills:

• Legal Degree, Bachelor’s degree in relevant technical or quantitative fields (e.g. Finance, Accounting, Business, Economics, Computer Science, etc.) or comparable work experience required
• 10 years of financial services experience in operational risk, technology risk, controls, audit, quality assurance, risk management, or compliance 
• Senior experience in a second-line or third-line function with track record of delivering credible challenge or identifying issues at senior levels
• Technical qualifications a strong plus, including understanding of incident management, application resiliency and testing, and change and release management
• Demonstrate confident leadership and sound judgment to influence a strong risk management culture
• Proven track record of fostering relationships across all levels and operating through influence, with the confidence to formulate, advocate and drive ideas forward
• Ability to articulate issues to executives of the firm
• Ability to manage and prioritize multiple tasks