For both our employees and our businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build strategies, leverage new and innovative technologies, and create industry-leading teams.

Job Responsibilities:

• Serve as trusted advisor to technology, operations and business leaders, especially in fast moving and high pressure situations 
• Maintain a laser-like focus on the impact and expected reactions of customers and employees 
• Communicate simply, clearly and quickly to internal and external audiences
• Gather and process information quickly, recommend communication approach and messaging and create consensus 
• Coordinate messaging across call centers, branches, digital, social media and media, and deploy judiciously. 
• Build and maintain relationships with senior business and functional leaders as well as other key stakeholders in legal, risk and public affairs
• Anticipate potential risks to businesses and customers, and develop potential responses
• Coordinate the work of talented individuals, inspire performance excellence and foster a collaborative team culture
• Prepare internal audiences for the expected reaction of customers, the media and regulators to challenging news and situations 

Required Qualifications, Skills and Capabilities: 

• 10 years of relevant external communications experience in a large, matrixed organization or within a PR agency, preferably supporting high-profile consumer brands
• Strong interpersonal and networking skills 
• Excellent verbal and writing skills, especially the ability to simplify complex issues into everyday language
• Experience in working quickly on crisis topics with incomplete and emerging information 
• Ability to deliver uncomfortable truths to internal and external audiences during challenging situations 
• Ability to bring calm, clear thinking to stressful situations 
• Experience working cross-functionally and collaborating with team members across business and staff areas 
• Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact
• Maintain a passion for protecting and enhancing the reputation of our firm