Position Summary: The Director, Enterprise Risk Management (Product Risk and Enterprise Risk Reporting Team) will have responsibilities in all aspects of the enterprise-wide risk management program, with a particular emphasis on Product Risk Management supporting TCH payment systems. This role is both a strategic and tactical position, where the candidate will facilitate and lead interfacing with functional units to evolve the organization’s Enterprise Risk Management (ERM) Framework, and establish, communicate, and execute risk management methodology, processes, risk appetite and risk culture. Additionally, the role will involve extensive interaction with TCH’s external stakeholders, including supervisors and the Enterprise Risk Committee.

This role will support leadership in identifying and managing risks during a period of rapid organizational and technological change, and industry and payment system advancement. The role will ensure that the company appropriately prioritizes, manages and monitors risk by collaborating with several departments and defining risk ownership. A successful candidate will contribute to the ERM program by reviewing and challenging day to day operations of TCH payment systems, executing targeted risk assessments on material product changes, developing reporting, and progressing the ERM framework by enhancing product risk management and ERM processes, controls, methodologies, guidelines, procedures, and practices.

Qualifications Required:

• Bachelor’s degree in risk management, business administration, finance, or a related area.
• At least 6-8 years of first or second line risk management experience (preferably related to Operations, Technology, or Product management).
• 8 years of financial services work experience managing and implementing enterprise-wide projects, multi-tasking on projects with competing priorities, risk assessments, due diligence, Operational Risk Management (ORM) and/or ERM.
• Applied knowledge of product change governance processes, including risk review and challenge of new products and/or changes to existing products.
• Proven experience in working with or contributing to development of an ERM and/or ORM framework in a dynamic and complex organization.
• Applied experience with risk governance and control industry frameworks, such as COSO or equivalents.
• Current knowledge of regulations and emerging industry risks and trends in the finance, banking and payments system industry.
• Ability to understand management objectives, risk appetite, tolerances and impact of changes to risk profiles.
• Ability to work independently and proactively.
• Must be collaborative, innovative, resourceful, results oriented, with appropriate judgment.

Qualifications desired:

• Advanced degree such as Masters in Risk Management, MBA or equivalent qualification preferred in Risk, Business, Finance, or a related field.
• Product risk management experience in the payments industry.
• FRM, PRMIA or other Risk Management certification.
• Experience working with IT risk frameworks such as NIST, COBIT, and ITIL.
• Knowledge of change management processes e.g. experience with SDLC, Agile.
• Knowledge of IT risk, security architecture design, network security, cloud/mobile security, data security and internal/external threat intelligence/analysis.
• RSA Archer or other GRC experience.

Essential Functions and Responsibilities:

• The Director ERM role is a critical member of the Risk Office and is responsible for contributing towards the design, development, implementation, and execution of the ERM Framework in order to effectively identify, measure, monitor, and control enterprise-wide technology risks.
• Plan and conduct targeted risk assessments across The Clearing House suite of products. Socialize findings resulting from risk assessments with relevant stakeholders and assist with remediation of said findings.
• Identify specific product risk observations and work with affected parties to classify and address risk issues.
• Act as the product risk management liaison between various business organizations and risk functions while dealing with product risk matters.
• Apply sound judgment in evaluating risks and controls. Effectively challenge product, operations, and technology leads on the identification and acceptance of risks and the adequacy of controls.
• As the second line of defense, provide thought leadership and constructive challenge to the first line of defense for risk-related matters.
• Build, maintain and enhance business relations with department and business heads for the smooth implementation of risk management activities across the organization.
• Represent TCH at the internal and external risk committees, and to the supervisors, to provide periodic updates on risk matters.
• Contribute to the evolution of the ERM Framework, including driving consistency in measurement and methodology across risk management tools, and build out and maintenance of TCH Key Risk Indicators.
• Ensure the organization's risk profile as related to its activities and dependencies are in alignment with the TCH Business Strategy and Risk Appetite.
• Help drive the ERM team in identifying, assessing, monitoring, communicating and reporting risk profiles and matters to the applicable stakeholders.
• Ensure TCH’s Risk Culture is positively impacted through effective risk training and risk tools.
• Manage and develop junior team members and manage consultants as applicable.
• Support the Head of Enterprise Risk Management in implementing Risk Office goals for TCH.
• Work successfully in a collaborative and team-oriented environment which encourages diversity of thought and open debate of ideas, must possess sound judgment and have the ability to function in a respectful manner.

Success factors/job competencies:

• Subject Matter Expertise (Enterprise and/or Operational Risk Management).
• Strong written and verbal communications skills, with the ability to relay complex and/or nuanced topics at the appropriate level for the audience, including technical and non-technical audiences, internally and externally.
• Strong critical thinking skills. Ability to connect dots and see the big picture.
• Strong interpersonal skills with ability to build and maintain relationships with key stakeholders as well as influence others across the organization.
• Self-motivated and self-sufficient. Can make independent decisions within the framework of business guidelines, tactics and strategies.
• Understanding of the financial regulatory environment for the banking and payment systems industry.
• Ability to effectively plan and execute multiple projects at once, meeting established deadlines, within budget and achieving overall project objectives.
• Solid work ethic, a high degree of practical intelligence, a flexible style and proven initiative.
• High personal standards as well as a high level of integrity and ethics with an impeccable reputation.
• Commitment to excellence and world class client service.

Physical demands and work environment: Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required.

The anticipated salary range for this position is $150,000 - $175,000. Base salary will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, 401k plan with company contribution and company match, tuition reimbursement and more.