The Chase Shopping team is creating an exciting new shopping destination for Chase customers that helps them level up how they shop and get more from the brands they love. We’re using the power of Chase to bring new inspiration, value and convenience to millions of people. 

As a Product Manager in Offers & Shopping, you will be a key player in the design and development of the next generation shopping experience to deliver value to Chase customers beyond the core financial product features. You will help craft the product strategy, develop market-leading product innovation, and steer the Chase Shopping consumer experience evolution, and more. The ideal candidate has experience analyzing market trends, consumer research and behavior data to define, execute and monitor consumer experiences on mobile and web channels. This is an exciting opportunity to impact all aspects of the consumer shopping journey including intent capture, offer relevance/personalization, reward structures/fulfillment, loyalty programs, end-to-end shopping funnel (i.e. browse to post-checkout), and consumer communications such as alerts and emails. 

Job responsibilities

• Combine vision, creativity, research, and data-based insights to transform the Shopping customer experience with ground-breaking product innovation
• Manage the Shopping product roadmap, backlog, requirements, and prioritization
• Lead discovery on new initiatives, including determining and refining business value, customer value and working with tech partners for tech feasibility
• Partner with design and research teams to lead customers experience improvements and new features
• Create and champion new ideas and use cases by getting feedback from internal stakeholders, user research, customer feedback loops and analyzing the competitive landscape
• Create initiatives, epics and user stories in JIRA backlog, as well as identify and engage cross-impacted teams to prioritize work
• Refine and prioritize stories, as well as lead sprint planning and execution (along with other scrum cadences and events) for technology development teams for consumer experience requirements

Required qualifications, capabilities and skills

• 3 years of experience in product management, digital, technology, fin-tech, banking, corp dev, strategy and/or consulting
• Experience developing roadmaps and immersive experiences to impact customer engagement and acquisition; must be user experience-obsessed
• An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
• Ability to identify and address program execution needs in a fast-paced environment; previous exposure to agile practices and ability to adapt agile tools
• Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams
• Ability to partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements
• Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners
• Great at balancing strategic & creative thinking and tangible execution

Preferred qualifications, capabilities and skills

• Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
• Understanding of modern web technologies, web application frameworks and mobile native technologies