Joomag is a fast-growing company in the digital publishing industry that provides a comprehensive platform for creating, designing, distributing, and tracking interactive online publications. We are dedicated to empowering businesses to reach their audience and achieve their goals.

As a Customer Service Representative at Joomag, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued users. You will be responsible for handling inquiries, providing product information, resolving issues, and delivering exceptional support to our customers.

Responsibilities

• Deliver outstanding customer service experience by responding to customer inquiries and resolving problems in a timely and professional manner.
• Provide accurate information about our products and services to customers.
• Identify and escalate priority issues to the appropriate departments.
• Collaborate with cross-functional teams to improve customer experience and address customer feedback.
• Help with onboarding customers.
• Conduct monthly zoom calls and check on their progress.

Requirements

• Previous experience in a customer service role or a similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Positive attitude and excellent interpersonal skills.
• Proficient in using customer service software, CRM systems, and Microsoft Office.