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Job Description

JR0271360 Operations Software Analyst Senior

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

This team is responsible for support of over a dozen hosted application and components, close to 200 Environments including Client Demo, User Acceptance testing, New Release testing, Production and Disaster Recovery environments for over 50 clients. The team works very closely with different Customer Service and Technical groups to not only resolve client issues in a timely manner but also maintain stable environments and prevent issues. With so many environments and clients, there is a high dependency on automation to keep environments stable and complete all requires tasks in our changing environments. This will be an area of growth for the current and expanding team.  

What you will be doing

• In this role, you will be part of a fast-paced Application Support Engineering team for hosted Asset Management software systems.
• Day-to-day application support of the Distributed Architecture (Hosted Web Apps) for the SaaS (Software as a Service) environments. Includes isolation of issues and coordinating of fixes with other technical teams.
• Record tickets and service requests by scheduling / executing approved tasks.
• Work with Customer Service, other Technical Subject Matter Experts and Development to triage high severity issues.
• Root causes analysis research of recurring issues and permeant resolution and/or prevention
• Follow-up to ensure the client’s request is serviced in an appropriate and timely mannerWork with other technical resources within FIS e.g. data centers, Network, etc. for planned system maintenance and upgrades.
• Participate and represent Distributed Architecture team as part of cross functional teams to complete client and internal projects such as client onboarding, new environment builds, customer and datacenter migrations.
• Establish and use application/system monitoring tools to manage and address environment issues in a pro-active and timely manner.
• Implement and use existing automated tools to deploy software upgrades, Service Packs and hotfixes to UAT, production and DR environments.
• Develop and maintain automation scripts. Using Jenkins and Ansible tools to create new automation tasks and maintain existing.
• Network certificates and ssh key creations and renewals.
• Off-Hours support on-call rotation.

What you bring:

• Knowledge of Linux operating systems and tools
• Knowledge of Windows Server administration

• Tomcat Application Server experience
• Docker and/or Kubernetes experience
• Knowledge of databases, specifically Sybase, Oracle and MS SQL
• Experience with Automation and DevOps tools e.g. Jenkins, Ansible, Puppet, Resolve
• Network communications and protocols knowledge e.g. Routing, Load balancers, VPN, SFTP, SSL, HTTPS

Bonus if you have:

• Knowledge of Python and PowerShell scripting
• Knowledge of Release management or Software Release cycle
• Experience with monitoring tools and logging tools e.g. Nimbus, Dynatrace, splunk
• Experience with Network Certificate management and tools. e.g. Keyfactor, Venafi
• Experience with incident and change management tools e.g. SNOW
• ITIL experience

Education Requirements

• Bachelor’s degree in computer science or engineering or the equivalent combination of education, training, or work experience.
• Excellent analytical, decision-making, problem-solving and time management skills.
• Ability to persuade and influence others on the best approach to take.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A work environment built on collaboration, flexibility, and respect. A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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