01st April, 2024
Our client is seeking an IT Training Specialist to join their team. This person will be responsible for introducing new hires to our client's technology platforms and tools through live training programs, webinars, and individual training sessions. Contributes to continuing education by authoring job aids, hosting Q&A events, and helping develop longer-term training programs for both lawyers and operational staff.

This is a direct hire/full-time/hybrid position that will sit in their NYC office.
Salary based on experience: $98k-128k

In this capacity, the IT Training Specialist will:

• Work with Talent Management to schedule and deliver new hire technology training for lawyers and operational team members, which includes training for both lateral hires, summer associates, and fall associate classes;
• Schedule individual sessions with lateral partners to introduce them to the Firm's technology and support their transition via one-on-one coaching;
• Provide training on core applications (e.g., iManage, time entry, new business intake, Portal) and various productivity tools, such as Litera Desktop;
• In conjunction with technology rollouts and upgrades, provide training on new systems and features;
• Following technology rollouts and upgrades, create and present training webinars to address common issues and increase end-user productivity;
• Provide one-on-one assistance as a point of escalation from the IT Support Center;
• Engage with our Practice Innovation team on lawyer training as needed;
• Manage new hire learning plans in UniversitySite and create custom learning plans based on job title and/or functional role;
• Develop and maintain a role-based curriculum for new hires including course outlines and class/practice exercises;
• Draft job aids for application and business workflows;
• Collect and analyze Service Desk data and feedback from new hires to identify gaps and trends;
• Collaborate with the Digital Learning Specialists on eLearning modules supporting the orientation process;
• Stay current on updates and enhancements to the Firm's technology;
• Schedule live Q&A sessions with relevant subject matter experts;
• Keep abreast of new developments in adult learning strategies and trends;
• Work with business professionals across other departments to identify onboarding gaps, training needs, and the most effective use of the firm's technology;
• Assist with change management initiatives related to new technology rollouts and upgrades.

Proficiencies:

• Expertise in leading interactive remote training sessions;
• Must be a flexible, adaptable, and dedicated individual with excellent presentation and communication skills (verbal and written);
• Must have strong consultation and organizational skills. Is an innovative problem solver. Has the ability to work autonomously while managing multiple priorities;
• Works collaboratively and can establish credibility at all levels of the organization through communication, knowledge, and professional presence;
• Must have the ability to meet tight deadlines.

Qualifications :

• Bachelor's degree;
• At least 3 years of experience in law firm technology training;
• A thorough understanding of techniques used to facilitate adult learning is required;
• Highly proficient in Microsoft Office, document management, timekeeping and learning management systems;
• Demonstrates an ability to understand new technologies and how they are used by our lawyers and others.

Applicants must be authorized to work in the U.S.
We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.