443 Guest Service Manager Jobs in Richmond, VA
JLL is Hiring a Guest Service Manager Near Richmond, VA
The Guest Service Manager is responsible for the day to day operations of the Guest Service Program with a focus on providing outstanding Experience in the Workplace. With Experience at the core of the gearing of the service delivery, workplace activities need to be as human-centric and engagement focused as possible, with team management, site operations, with this ultimate target of Delight in mind, while maintaining safe working practices throughout all we do. Services may include, but are not limited to, reception / guest services, event management, mail, print and other high touch employee services.
This role will report directly to the Regional Guest Service Manager and is on-site and client facing. The Guest Service Manager will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations.
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations.
Oversee the following programs: Temporary access badges, Landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.
Perform daily quality assurance checks to make sure the overall operation is staffed properly and operating smoothly.
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Work collaboratively with other service line leads.
Update training and informational materials as needed.
Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
Manages the weekly guest service schedules, schedule requests and approves weekly timesheets.
Oversee event management at off site location.
Assists in the recruiting, onboarding, training and coaching of the team.
Perform additional job duties, as requested.
Qualifications
Previous Supervisory or Management experience preferred with experience in the Hospitality industry or knowledge of the commercial real estate industry, preferred.
High school diploma or general education degree (GED);
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgment.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service skills
Proficient skills in Google Suite (Gmail, sheets,slides,docs)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Full Time
Business Services
$30k-49k (estimate)
03/14/2024
05/13/2024
us.jll.com
SAINT LOUIS, MO
>50,000
1997
JAMIE L LIPPERT
$10B - $50B
Business Services
Related Companies
The job skills required for Guest Service Manager include Guest Service, Customer Service, Coaching, Initiative, Promotion, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.
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