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Guest Service Representative
$29k-38k (estimate)
Part Time | Accommodations 1 Month Ago
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Extended Stay America is Hiring a Guest Service Representative Near Richmond, VA

```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area

```Experience```
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Bilingual or multilingual skills are a plus
- Familiarity with night audit procedures is preferred
- Knowledge of hotel management systems and phone systems is beneficial

As a Guest Service Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will ensure that our guests have a positive experience during their stay. If you enjoy providing exceptional customer service in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evening, overnight, weekend, and holiday shifts as needed.

Benefits:
- Opportunities for career advancement within the hospitality industry
- Employee discounts and free nights on hotel stays

If you have a passion for hospitality and enjoy interacting with people from all walks of life, we invite you to apply for the position of Guest Service Agent.

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: No less than 30 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Evening shift
  • Morning shift
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

Job Summary

JOB TYPE

Part Time

INDUSTRY

Accommodations

SALARY

$29k-38k (estimate)

POST DATE

04/10/2023

EXPIRATION DATE

05/01/2024

WEBSITE

extendedstayamerica.com

HEADQUARTERS

FLORENCE, KY

SIZE

7,500 - 15,000

FOUNDED

1995

TYPE

Investment Company

CEO

BOBBY COPELAND

REVENUE

$1B - $3B

INDUSTRY

Accommodations

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About Extended Stay America

Insight Venture Partnersfocuses on investing in growth-stage technology, software and internet-enabled businesses.

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Extended Stay America
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Extended Stay America
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Extended Stay America
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The job skills required for Guest Service Representative include Housekeeping, Credit Card, Laundry, Accounting, Empowerment, Sales Lead, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/14/2022: Daytona Beach, FL

A guest service representative generally needs to have excellent communication skills.

01/24/2022: Newark, NJ

They work towards guests’ satisfaction by fulfilling their needs during their trip.

02/19/2022: Springfield, OH

Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.

12/09/2021: Long Beach, CA

Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.

02/22/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Representative jobs

Celebrate Success and Learn to Deal With Failures.

02/09/2022: Orlando, FL

Learn the basics, then move on to bigger things.

12/21/2021: Sioux City, IA

Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.

03/03/2022: New Suffolk, NY

For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.

02/22/2022: Florence, AL

Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.

02/09/2022: Manchester, NH

Step 3: View the best colleges and universities for Guest Service Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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