Residential Client Service Representative

As a member of our team, you are responsible for answering incoming client calls for HVAC, plumbing, and electrical services. They are also responsible for entering client data and working with clients to establish service calls.

We are seeking an enthusiastic, motivated individual with excellent communication, organizational, and data entry skills. The Client Service Representative will be working with a diverse clientele in an exciting and welcoming environment.

Duties include but are not limited to:

· Manage incoming calls

· Input technical service calls and confirm client details

· Generate sales leads and service opportunities

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid, and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Elevate calls to the management team as appropriate.

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines, and policies

· Engage customers

· Have fun!

· Other duties as assigned

Qualifications and Requirements:

• High school diploma or equivalent preferred
• Background screen and drug screen
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds, and on rare occasions, move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule:

• Weekday
• Occasional weekends

Don’t let this opportunity pass you by!!! If you are looking for an opportunity for growth and advancement, James River Air is the place for you! Think you have what it takes to showcase your talent in the in this industry? Apply today!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Work Location: In person