26 Guest Service Agent Jobs in Richmond, VA
Hilton Richmond Downtown is Hiring a Guest Service Agent Near Richmond, VA
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES
- Arrive at scheduled start time in appropriate uniform and ready for work.
- Provide prompt service and actively seek opportunities to drive Guest satisfaction.
- Ensure the team is kept fully aware of any relevant feedback from either the Guests or other departments.
- Manage, resolve or escalate any and all Guest issues quickly and efficiently; follow-up as needed to ensure guest satisfaction.
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule.
- Watch for safety hazards and report them immediately to your Supervisor/Manager.
- Attend all mandatory Department and Hotel meetings.
- Complete all required training within time frame allotted.
- Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
- Perform other duties as directed, developed or assigned.
- Support environmental commitments by acquiring the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry
- Minimum 18 years of age
- US work authorization required
- Must meet grooming standards
- Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
- Minimum six (6) months cash handling experience required
- Able to demonstrate high energy and a passion to serve
- Able to work with little or no supervision
- Able to work as part of a team
- Possesses strong attention to detail
- Able to effectively communicate in English, in both written and verbal form
- Able to stand on your feet for extended periods of time
- Willingness to work varied shifts, including weekends and holidays
**This is a full-time position. Shifts will rotate between 7AM-3:30PM, 9AM-5:30PM, 11AM-7:30PM, & 3PM-11:30PM. Both weekend & weekday availability are required.**
Competitive Benefits Package includes: 401(k), 401(k) matching, Medical, Dental & Vision Insurance, Company Paid Life & ADD Insurance, Voluntary Life & ADD Insurance, Ancillary Options, Pet Insurance, Direct Deposit, Flexible Spending Accounts, and Health Savings Account. You will also enjoy benefits like hotel & other discounts, paid time off, tuition reimbursement, an employee assistance program, etc.
EOE/M/F/V/D
Job Summary
Full Time
$27k-35k (estimate)
04/13/2023
05/11/2024
The job skills required for Guest Service Agent include Cash Handling, Commitment, Communicates Effectively, Life Insurance, Attention to Detail, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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