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Jigsaw is the leading design tool for the professional services industry (legal, accountancy and financial institutions). Think Figma or Canva but for lawyers and accountants. It transforms the complicated ideas often encountered in these industries into easy, quick and visually impactful business diagrams. From corporate structure charts and step plans to organisation charts and privacy and data flows, Jigsaw allows its users to quickly create, manipulate and present a variety of beautiful, data-rich diagrams.
Jigsaw was founded by two ex-city professionals who trained at top UK and US global law firms. This is their second joint venture; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in law firms across the world.
Although building for some of the biggest names in the professional services world, our company culture is anything but corporate. Ambitious people that want to collaborate on interesting challenges and have a lot of fun whilst doing it will thrive here!
Job description
You’ll be the trusted point of contact for our accountancy clients. Not only will you get to develop long-term relationships with some world prestigious firms, and be their internal advocate and problem solver; you will also be the vertical expert for our Accountancy CSM team in the US. This is a fantastic opportunity for an accountancy professional with client facing experience, to step into a new challenge and up skill our accountancy Customer Success team. If you're looking to develop your mentorship skills, and work with our top tier accountancy clients, then this is the role for you.
Working in a startup presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.
This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey.
You’ll get to…
Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
Manage product trials, including training and collating feedback
Assist with customer queries and requests in a timely manner
Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
Strategize with the customer to align goals, promote adoption, and drive value
Maximize retention and annual increases
Support customers in their onboarding and account set up
Train end-users and other trainers
You’ll need to have…
Excellent verbal and written communication skills, both internally and with external stakeholders
Ability to work in an incredibly fast paced environment and ‘think on your feet’
Strong organizational skills
Ability to adapt, multi-task and prioritize responsibilities
Positive and high energy
Problem solving mind-set
Team player and self-motivator
Proven track record of achieving and exceeding goals
Full Time
Business Services
$71k-94k (estimate)
02/20/2024
04/07/2024
jigsawllc.com
MILWAUKEE, WI
<25
2004
STEVEN MARSHO
<$5M
Business Services
Jigsaw makes the smartest solution to any communications or business problem by building bridges of all kinds between people and brands. We push beyond the status quo, never gratuitously but with a purpose. We have fun, love what we do and inspire each other, our clients and their audiences. For our clients, we've built semi-trucks, mobile art experiences, and interactive walls. We've also done pretty straight forward things, such as social media and Google ad campaignswe just do them *better*. A full litany of services includes, but is not limited to: strategic brand and marketing planning, r...esearch, web and mobile design and development, content strategy and development, social media, advertising, media planning and buying, public relations, experiential marketing, identity and collateral design, and any other creative medium that you could dream up to connect brands and people. Our clients would describe us as passionate, honest, genuine, passionate, hard-working, creative, smart, passionate, recovering perfectionists who move fast without ever losing sight of quality. What's your toughest marketing problem? Maybe we can help you solve it. Let's start with a conversation.
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.