Join our dynamic Miami-based tech startup, generously supported by venture capital, as we search for a stellar Customer Success Specialist. At GoTu, we're revolutionizing the dental industry with our innovative marketplace platform. Imagine a seamless digital connection between licensed dental professionals and dental offices, bridging the gap for temporary and full-time staffing needs in seconds.

**Must be in Miami area or open to relocation for a fully in-person role in our Downtown Miami office**

Responsibilities include:

• Client Relationship Management: Develop and nurture strong, lasting relationships with our clients to understand their goals, challenges, and needs.

• Client Support: Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support to meet their evolving needs.

• Feedback Collection: Gather and analyze client feedback to continuously improve our products and services, and communicate this feedback to our internal teams.

• Upselling and Cross-Selling: Identify opportunities to expand and grow client accounts through upselling and cross-selling relevant products or services.

• Customer Retention: Monitor trends of app utilization, ensuring a high retention rate and a low churn rate.

Key Competencies:

• 1 years of experience in customer service/customer success

• Strong communication and interpersonal skills with the ability to build and maintain strong client relationships.

• Prior experience in customer success, hospitality, or related roles is a plus.

• Results-driven, with a commitment to achieving high levels of client satisfaction.

• Excellent problem-solving and critical thinking skills.

• Familiarity with CRM software is preferred.

Why Join our Team?

• Guided Success: Benefit from strategic mentoring and coaching, helping you reach new heights in your career.

• Hyper-Growth Thrills: Dive into the dynamic world of a hyper-growth startup, where every day brings new challenges and opportunities for personal and professional development.

• Innovative Tech Playground: Collaborate with cutting-edge technology and join a fast-paced team that thrives on innovation and forward-thinking.

• Amusing Ambiance: Experience the lively and fun culture of a startup where hard work is celebrated without sacrificing a sense of humor and enjoyment.

About:

GoTu is changing the way the world works - starting with the Dental Industry! We’re an ambitious and motivated tech startup that has secured multiple rounds of venture backing to create an Uber-like platform/app to disrupt the dental staffing industry. After launching in late 2019, we’ve built the largest community of nationwide hygienists and dental offices, dwarfing our established competition in the dental tech staffing space. GoTu has rapidly set the bar for dental staffing while establishing a best-in-class culture people love to work in.

We’re in the process of rapidly expanding the capabilities and functions of our app to capture even more market share and we need high-quality, talented, and driven individuals to come aboard to help make GoTu a Unicorn (Unicorn=Start-ups valued at $1 billion within five years of launch).

Learn More:

https://joingotu.com/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.