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At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.
Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top 10% of SaaS companies globally. Today we proudly serve thousands of users from over a hundred businesses worldwide, who love our products and use them everyday.
But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
You’ll be the trusted point of contact for our legal clients. You’ll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.
Working in a startup presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.
This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey.
Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
Manage product trials, including training and collating feedback
Assist with customer queries and requests in a timely manner
Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
Strategize with the customer to align goals, promote adoption, and drive value
Maximize retention and annual increases
Support customers in their onboarding and account set up
Train end-users and other trainers
Excellent verbal and written communication skills, both internally and with external stakeholders
An ability to work in an incredibly fast paced environment and ‘think on your feet’
Strong organizational skills
An ability to adapt, multi-task and prioritise responsibilities
Positive and high energy
A problem solving mind-set
Legal Customer Success experience
To be a team player and self-motivator
A proven track record of achieving and exceeding goals
Full Time
Business Services
$79k-105k (estimate)
03/29/2024
05/27/2024
jigsawllc.com
MILWAUKEE, WI
<25
2004
STEVEN MARSHO
<$5M
Business Services
Jigsaw makes the smartest solution to any communications or business problem by building bridges of all kinds between people and brands. We push beyond the status quo, never gratuitously but with a purpose. We have fun, love what we do and inspire each other, our clients and their audiences. For our clients, we've built semi-trucks, mobile art experiences, and interactive walls. We've also done pretty straight forward things, such as social media and Google ad campaignswe just do them *better*. A full litany of services includes, but is not limited to: strategic brand and marketing planning, r...esearch, web and mobile design and development, content strategy and development, social media, advertising, media planning and buying, public relations, experiential marketing, identity and collateral design, and any other creative medium that you could dream up to connect brands and people. Our clients would describe us as passionate, honest, genuine, passionate, hard-working, creative, smart, passionate, recovering perfectionists who move fast without ever losing sight of quality. What's your toughest marketing problem? Maybe we can help you solve it. Let's start with a conversation.
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