PATIENT INTAKE

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Interview patients to complete documents, case histories, or forms.
• Enter accurate insurance information and verify insurance availability.
• Collect payment and provide statements to patients.

PATIENT COMMUNICATION

• Answer telephones and direct calls to appropriate staff.
• Provide customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Schedule and confirm patient diagnostic appointments, surgeries, and specialty appointments that may not be a direct service of JRCHC.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.

COORDINATION

• Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
• Coordinate with other providers and hospitals to obtain or provide test results, referral approval, medical files and other records.
• Contact pharmacies to verify script was received and provide clarification as needed.
• Support providers with assistance for scheduling and obtaining records.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.

ADMINISTRATION

• Operate office equipment, including check of voice mail messaging systems.
• Prepare reports, invoices, financial statements, letters, case histories, and medical records.
• Receive and route messages or documents to appropriate staff.
• Maintain and transmit correspondence or medical records, by mail, email or fax.
• Support activities such as ordering and maintaining an inventory of supplies.