The Customer Support Specialist I is responsible for providing accurate, timely, and meaningful responses to information requests and inquiries.

Requests and inquiries may be via phone calls, emails, text, live chat, and postal mail. The Customer Support Specialist I proactively seeks to understand information being requested and uses project databases and resource tools to ensure consistent information is being provided.

This position requires working days, weekends, and holidays

This is a part-time position with a current schedule of : 10 AM - 3 PM Eastern Time - Tues, Wed, Friday, Sunday (20 hours)

ESSENTIAL JOB FUNCTIONS :

• Answers customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction
• Checks, processes, and responds to voicemail requests and emails requesting information on project related issues
• Monitors other lines of communication, including postal mail, faxes, text chat, etc.
• Actively listens to recognize opportunities to offer the correct information and when needed additional information to callers to ensure the caller and client have received the best customer service experience possible
• Resolves inquiries of callers / customers and when issues arise and provides additional follow-up with customers when needed
• Ensures all inquiries are addressed in a timely manner and are documented and tracked by entering information into online ordering system and various other internal documents
• Remains current on project related and general health information via training, the Web, and other resources
• Provides support for other JBS contracts, as needed

MINIMUM JOB QUALIFICATIONS :

Education :

High School Diploma or equivalent

Experience :

• Minimum 6 months of experience working in a call center.
• Experience in research using the internet and other web-based platforms

Language :

English Fluency (Written and Oral)

Knowledge :

Customer service skills

Software Proficiency :

Proficiency in Microsoft Office (Word and Excel). Proficiency conducting internet research

Soft Skills :

• Strong oral and written communication skills, ability to think quickly and be proactive to resolve needs quickly.
Location :
• Remote
• Remote

PREFERRED JOB QUALIFICATIONS :

Education :

Pursuing Bachelor's degree in Health and Human Services, Early Childhood Education, Science, Medicine, or other related health care fields.

Language :

English and Spanish Fluency (Written and Oral)

OTHER DUTIES AS ASSIGNED : This position description should not be construed to imply that these requirements are the exclusive standards of the position, nor will it be the sole basis for any subsequent employee evaluations.

Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

This position is subject to availability of funds and to any and all restrictions contained in the contract or contracts that provide funding for this position.

APPLICATION INFORMATION :

If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application.

Please include a cover letter, resume, and at least three (3) professional references.

Our company is an equal opportunity / affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at EEOPost.pdf.

Last updated : 2024-02-26