37 Customer Experience Specialist - 1799751 Jobs in Philadelphia, PA
Comcast is Hiring a Customer Experience Specialist - 1799751 Near Philadelphia, PA
Job Summary
- Analyze accounts receivable, billing, credit, collections and process inquiries to help educate and guide customers, such as completing complex account reconciliations, trouble-shooting system issues, terms & condition review, or order to client and agency billing profiles discrepancies.
- Review new account setups and onboarding of new advertisers to ensure information is accurate, expectations are understood and appropriate solutions are provided for co-op and other complex billing requests.
- Review and research advertiser accounts receivable ledgers to provide reconciliations and solutions to inquiries.
- Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company.
- Provides training and guidance to internal and external customers.
- Partner with and share information real time with team mates regarding client needs/issues/resolutions and ad hoc procedure improvements.
- Provides feedback and solutions for systems, workflow and policy opportunities.
- Process and assist customers with credit card payments via phone.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Job Summary
Full Time
Transportation
$83k-109k (estimate)
02/20/2024
05/15/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
Related Companies
The following is the career advancement route for Customer Experience Specialist - 1799751 positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist - 1799751, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist - 1799751. You can explore the career advancement for a Customer Experience Specialist - 1799751 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
Similar Jobs
Popular Articles
