IT Help Desk Coordinator with a Top University in Los Angeles!

Job Title: IT Help Desk Coordinator

Location: Los Angeles, CA (minimum 2 days per week on-site)

Pay rate: $25 31/HR

Duration: 6 months

Summary: Service Desk Agent I is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education:
High School Diploma
Associate s Degree in a related field is preferred.

Minimum Experience: Must be available to work any shift
Minimum of 3 years of IT and 2 years experience in Service Desk Support
Experience working in a call center handling tickets daily (30 )
Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Onboarding:

• CORE
• Background
• Social Security Trace
• 7 years worked and lived found by SSN
• County Criminal F&M - 7 year
• Federal Criminal - 7 year
• Widescreen Plus National Criminal Search
• National Sex Offender Registry
• Harassment & Discrimination Pamphlet
• Client recommends that all contingent workers become fully vaccinated against COVID-19 and thereafter receive booster doses when recommended.