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About R2net / James Allen
James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience .
From our highly trained Consultants, to our 360 viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs.
Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.
Job Description
As a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations.
As part of our admin team, you will handle and review orders from the time they are placed and put into production along with service order types.
This position is full time, in-office at our Frederick, MD customer service center and requires the ability to work a flex schedule 5 days a week which includes two evening shifts and three shifts along with one weekend shift.
Responsibilities
Requirements
Preferred Qualifications
Computer proficiency with use of multiple programs
Benefits
Benefits including medical, dental, vision and prescription insurance (full-time Team Members)
Last updated : 2024-04-23
Full Time
$41k-52k (estimate)
04/24/2024
07/22/2024
ROBSTOWN, TX
200 - 500
2008
JAMES ALLEN
$50M - $200M
The job skills required for Customer service representative include Customer Service, Customer Support, Flexibility, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.