4 IT Help Desk Technician Jobs in Jacksonville, FL
Iventure Solutions Inc. is Hiring an IT Help Desk Technician Near Jacksonville, FL
Description
Position Overview
What you'll be doing as an IT Help Desk Technician:
- Support Microsoft Windows desktop and server technologies
- Consult with clients and offer guidance on technology use and best-practices
- Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
- Communicate the need for escalation promptly if you are unable to resolve the issue
- Provide fast and friendly tech support to end-users, IT managers, and C-level executives
- Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
- Valid driver’s license and insurance with reliable transportation. This position requires infrequent local travel.
- Smoking is prohibited at all client sites and iVenture offices
- Bachelor’s Degree, business related field preferred, or equivalent experience
- Minimum of 1 year experience working in a 50 user Windows desktop/server environment
- Well-rounded Microsoft desktop technology experience and user support
- Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
- Motivation and drive to develop yourself personally and professionally
- Strong communication skills both verbal and written
- Excellent customer service skills
- WFH Flexibility
- Focus on Work/Life Balance
- We match 4% on your 401K
- Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
- Comprehensive benefits package which includes paid life insurance and paid long term disability
- Peerfit membership - providing free access to many local gyms and studios
- Paid Maternity, Paternity and foster leave
- Quarterly employee/family outings
- Career Path road mapping
- $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
- Real Culture initiatives and recognition, not just pizza parties
- 360 degree feedback. You talk, we listen.
- Mileage reimbursement
- Super cool technology – virtual lab, paid certifications and training days
- iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
About iVenture Solutions
- Expertise: Our people have the experience and knowledge to deliver solutions proactively, committed to solving client issues and establishing trust.
- Execution: Supporting and empowering clients, deeply committed to robust service standards.
- Experience: Integrity guides our people, resulting in satisfied clients who appreciate the difference we make.
Job Summary
Full Time
IT Outsourcing & Consulting
$46k-57k (estimate)
02/24/2023
05/18/2024
iVentureSolutions.com
JACKSONVILLE, FL
100 - 200
2000
Private
GRAYDON MABRY
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Iventure Solutions Inc.
iVenture is a provider of managed IT, disaster recovery, backup and security solutions for businesses.
The job skills required for IT Help Desk Technician include Help Desk, Customer Service, Active Directory, Communication Skills, Microsoft Windows, Windows Servers, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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