In this hybrid role you will install, maintain, and support desktops (Mac and Windows), local networks, tablets and smartphones and common desktop applications both at client sites and remotely. As an IT Systems Administrator, you will also install new PCs, migrate data, resolve issues escalated from the help desk, and resolve network issues at multiple sites.

Position Overview

• Bachelor’s Degree , business related field preferred, or equivalent experience
• 3 years supporting current windows desktop technologies, local area networks, and some exposure to Microsoft server. Specifics include:
  • All current Microsoft Desktop Operating Systems (Latest current OS)
  • Exposure to Microsoft Windows Server (Latest current OS)
  • Active Directory Account Management, Group Policy within the Windows Desktop
  • Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, etc.)
  • Experience with multi-user remote access technologies preferred, but not required.
  • A and Net preferred, but not required
  • Flexibility to accommodate after-hours and weekend client and team member needs
  • Strong communication skills both verbal and written
  • Excellent customer service skills

• Install and support a wide range of PC and PC related applications, Windows and Mac
• Interact with users in-person daily on technology use, iVenture accepted practices and issue resolution
• Monitor and troubleshoot network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes
• Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
• Produce, maintain and update technical documentation
• Organize and execute desktop projects, ranging from 1 day – 2 weeks
• Typical Week: 30% Windows server support, 50% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings

• WFH Flexibility
• Focus on Work/Life Balance
• We match 4% on your 401K 
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability
• Peerfit membership - providing free sessions at local gyms and studios
• Paid Maternity, Paternity and foster leave
• Quarterly employee/family outings 
• Career path road mapping 
• $200 spend in our iVenture Company Store on your anniversary year with us!
• Real Culture initiatives and recognition, not just pizza parties 
• 360 degree feedback. You talk, we listen.
• Mileage reimbursement
• Super cool technology – virtual lab, paid certifications and training days
• iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values

• Valid driver’s license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed. 
• Applicant selected will be subject to a criminal, employment, credit and motor vehicle background check