52 Member Service Representative Jobs in Overland Park, KS
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iTedium, Inc. is Hiring a Member Service Representative Near Overland Park, KS
Description
We are seeking a highly motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our clients and participants via phone, email, and chat. You will be an integral part of our team, providing critical support for our client's administration of COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services.
Responsibilities:
- Answer calls, respond to emails and chat line in a timely and professional manner
- Handle customer inquiries related to basic plan information, account information, insurance information, and federal and state COBRA regulations
- Create, escalate, and resolve inquiries using in-house ticketing system
- Provide direct support to clients and participants on questions related to COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services
- Update existing participant information accurately and efficiently
- Identify and escalate priority issues to appropriate parties
- Document all call information according to standard operating procedures
- Conduct daily review of letters to be mailed and send necessary communications to maintain compliance.
Requirements
- High school diploma or equivalent; college degree preferred. - Minimum 2 years of experience in customer service.
- Excellent verbal and written communication skills. - Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and ability to prioritize tasks. - Proficiency with Microsoft Office and experience with ticketing systems.
- Knowledge of COBRA regulations and health insurance terminology a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply.
Job Summary
Full Time
$35k-44k (estimate)
08/25/2023
04/18/2024
itedium.com
Mission, SD
<25
Related Companies
The job skills required for Member Service Representative include Customer Service, Written Communication, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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