Description

Detail oriented professional who can manage billing processes and monthly reconciliation for employer groups. The ideal candidate will exhibit leadership and achieve expected goals of customer satisfaction and client retention. This candidate will in addition to their responsibilities for Group Billing, support the Account Management Team for administrative service issues related to Cobra, Direct/Retiree Billing, and Eligibility/Enrollment.

Responsibilities:

• Setup, maintain and update customer profiles while following internal control processes
• Reconcile monthly payments received, identify out of balance conditions and generate appropriate notifications to employing units
• Review client discrepancies and appropriately communicate to Team/Client as necessary
• Identify, research, process, resolve, and respond to Team/Client inquiries and correspondence
• Prepare and distribute daily, weekly, monthly, quarterly, and year-end reports
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals
• Maintain SLA’s and provide SLA reports to Team/Client
• Provide training and Tech Support to new and existing Employing Units/Groups on Billing system
• Document and record facts in regard to inquiries and correspondence by updating employing unit accounts in system
• Identify technical issues and provide details to leadership for any IT tickets that need to be created including bugs, fixes and enhancements.
• Assist Service Center Manager with special projects and provide back up other Service Center team members as required.
• Performs all other duties as assigned by Leadership

Requirements

•  2-3 years of prior accounts receivables, billing experience
• Associate's Degree in accounting or equivalent experience
• Background in health insurance related field preferable, but not required
• Advanced knowledge of Microsoft Excel
• Ability to prioritize, multitask, and work independently
• Capable of investigative and analytical research
• Navigate, gather, input, and maintain data records in multiple system applications
• Ability to communicate with Employing Group Representatives as well as clients and audit accounts in iTEDIUM system

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply.