138 Customer Support Representative - #44232 Jobs in Charlotte, NC
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iQor is Hiring a Customer Support Representative - #44232 Near Charlotte, NC
Location: Charlotte, North Carolina, United States
Posted Date: 04/01/2024
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
* Onboarding Date: May 17, 2024
* Training Start Date: May 20, 2024
* Pay Rate: $16 per hour
* Training Onsite - Work from Home option available after training and will be based on performance and attendance.
Responsibilities:
* Answer inbound calls and greet customers with energy and enthusiasm
* Assisting customers with electric and gas bill
* Taking payments on customers' accounts
* Must show empathy toward customers issues/concerns
* Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
* Meet department productivity and quality standards.
* Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
* Strive for first call resolution and take true ownership of customer needs and issues
* Communicate and follow instructions for one call customer resolution
Requirements:
* Required onsite training schedule: Monday - Friday, 8:00am-5:00pm
* Production Schedule: Shift varies, M-F 8am-7pm and Saturday 9am-5pm
* At least 1 or more years' experience in call center environment is preferred
* 1 years of customer service experience preferred
* Must have ability to work independently and in a team environment.
* Problem solving skills.
* Ability to maintain accuracy and production standards.
* Physical attendance is key to success and necessary to meet objectives.
* You have the flexibility to work any shift, including nights and especially weekends.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Job Summary
Full Time
IT Outsourcing & Consulting
$37k-47k (estimate)
05/07/2024
05/08/2024
iqor.com
NORTH CHARLESTON, SC
15,000 - 50,000
1998
AARON MATTIX
$500M - $1B
IT Outsourcing & Consulting
Related Companies
About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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The job skills required for Customer Support Representative - #44232 include Customer Service, Call Center, Problem Solving, Flexibility, Empathy, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative - #44232. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative - #44232. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative - #44232 positions, which can be used as a reference in future career path planning. As a Customer Support Representative - #44232, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative - #44232. You can explore the career advancement for a Customer Support Representative - #44232 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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