148 Customer Experience Representative Jobs in Charlotte, NC
Dunamis Capital Inc. is Hiring a Customer Experience Representative Near Charlotte, NC
Dunamis Capital, Inc. has an exciting opening for a Customer Experience Representative responsible for the development, delivery and efficacy of programs to ensure delivery of a positive customer service in support of Customer Experience initiatives. The Customer Experience Representative is the first point of contact for customers who are interested in placing an order, servicing existing orders, obtaining pricing information or have a question or an issue with their wireless product. You will provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition levels and profitability. This is a great opportunity for candidates who are passionate about helping others.
What You'll Do
- You will drive retention and growth among our most valuable customers by understanding their business needs and pain points
- You will be responsible for successful onboarding of new customers
- Identify opportunities for customers to provide positive reviews for the client
- Collaborate closely with sales to support pilot customers, renewals, and expansion opportunities
- Gather feedback from key customers with a view to improve service delivery.
- Discover the identity, voice, and goal of each brand we represent
- Support customer acquisition strategies through lead generation and prospecting
- Establish rapport with customers that segues into product presentations
- Initiate the sales cycle by appealing to the individual preferences of each customer
- Collaborate with team members to maximize reach and engagement with customers
Who You Are
- 4 years in a Customer Success, Relationship Management, Account Management, or similar role
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers succeed
- Tech-savvy, loves technologies and learning new software
- Super motivated, can-do attitude, problem solver and can work in a fast paced environment
Dunamis Capital, Inc. is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
Job Type: Full-time
Pay: $950.00 - $1,150.00 per week
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$34k-43k (estimate)
05/31/2023
05/14/2024
dunamis-capital.com
Naperville, IL
<25
Related Companies
The job skills required for Customer Experience Representative include Customer Service, Communication Skills, Customer Support, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
Similar Jobs
Popular Articles
