130 Customer Experience Lead Jobs in Charlotte, NC
BHS Corrugated & Robotics is Hiring a Customer Experience Lead Near Charlotte, NC
- Collaborate with cross-functional teams to develop and implement customer experience improvement initiatives.
- Conduct thorough evaluations of customer feedback and surveys to identify key areas for enhancement.
- Develop action plans based on customer feedback and work closely with departments to implement necessary changes.
- Act as the primary point of contact for all customer experience-related inquiries and escalations.
- Monitor customer satisfaction metrics and analyze trends to proactively address potential issues.
- Identify opportunities for process improvements to streamline customer interactions and enhance overall satisfaction.
- Stay informed about industry trends and best practices in customer experience management to continuously improve our approach.
- Act as a liaison between customers and internal teams to ensure their voices are heard and their needs are met.
- Other responsibilities as assigned.
- 5 plus years of experience in a customer-facing role, with a proven track record of driving customer satisfaction initiatives.
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proven ability to lead cross-functional teams and drive change in a collaborative environment.
- Exceptional organizational skills and attention to detail.
- Familiarity with customer experience management tools and methodologies is a plus.
- Sit for extended periods when performing office-related tasks.
- Stand, walk, and move about when participating in on-site visits or traveling.
- Lift and carry equipment or materials, occasionally up to 25 lbs.
- Bend, stoop, and reach when accessing equipment or materials.
- Use hands and fingers to operate computers and various office equipment.
- Medical, Dental, Vision and Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Company-Paid Long-Term Disability Insurance
- Generous 6% 401(k) Match
- Vacation / Paid Time Off
- Tuition Reimbursement
- Legal Assist and ID Theft
Job Summary
Full Time
$65k-85k (estimate)
05/02/2024
07/29/2024
The job skills required for Customer Experience Lead include Initiative, Life Insurance, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Lead positions, which can be used as a reference in future career path planning. As a Customer Experience Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Lead. You can explore the career advancement for a Customer Experience Lead below and select your interested title to get hiring information.
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