38 Call Center Customer Service Representative (Day-Mid-Late) Jobs in Allentown, PA
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iQor is Hiring a Call Center Customer Service Representative (Day-Mid-Late) Near Allentown, PA
YOUR NEW CAREER AWAITS. WORK AT HOME AFTER ONSITE TRAINING!
- Extra pay for late shift!
- Language premium (with fluent Spanish)!
- Monthly Performance Bonuses, Voluntary OT & Extra Incentives!
- Full-Time & Part-Time shifts available!
- Pay rate determined by your experience!
- Voluntary Overtime to earn extra cash!
- Opportunity for Monthly bonuses based upon your performance!
- Various contests throughout each month for extra bonuses!
- Raises based upon your performance.
- Full Health benefits after 45 days - Medical, Dental & Vision.
- Paid time off after 90 days.
- 401K.
- Tuition Reimbursement.
- Referral Incentive Program.
- Employee Discounts Program.
- Target Hire Date: Monday , August 7th, 2023.
- Work schedules available Monday-Friday, 8 hour shifts between 8:00am-9:00pm.
- Must be available to work 1 - 2 Saturdays during the month from 9:00am–1:00pm.
- 4 hours of time off during the week (M-F) when a Saturday is worked.
- In Office Paid Training (Allentown, PA) will be 3 - 4 weeks, 8:00am-4:30pm - Work at Home granted after!
- Answer inbound calls and greet customers with energy and enthusiasm.
- Discuss credit card balances with customers and take payments on accounts.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
- At least 1 year of customer service experience preferred.
- Ability to work in a fast-paced digital environment
- Must have the ability to work independently and in a team environment.
- Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
- Ability to maintain accuracy and production standards.
- Call center experience a plus.
- A personal smartphone is required for a multi-factor authentication app download.
- We provide the computer equipment while you work for us.
- After onsite training is completed, a dedicated workspace located within your own residence which is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours is required.
- The computer provided requires an Ethernet connection to your modem or router (no wireless).
- Minimum 10 Mbps download / Minimum 5 Mbps upload speed
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
- Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
- Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
Job Summary
Full Time
IT Outsourcing & Consulting
$36k-47k (estimate)
07/22/2023
04/24/2024
iqor.com
NORTH CHARLESTON, SC
15,000 - 50,000
1998
AARON MATTIX
$500M - $1B
IT Outsourcing & Consulting
Related Companies
About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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The job skills required for Call Center Customer Service Representative (Day-Mid-Late) include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative (Day-Mid-Late). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative (Day-Mid-Late). Select any job title you are interested in and start to search job requirements.
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Career tips from people on Call Center Customer Service Representative jobs
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