6 Bilingual Call Center Customer Service Representative Jobs in Allentown, PA
iQor is Hiring a Bilingual Call Center Customer Service Representative Near Allentown, PA
- Opportunity for bonuses and raises based upon performance.
- Full Health benefits after 45 days - Medical, Dental & Vision.
- Paid time off after 90 days.
- 401K.
- Tuition Reimbursement.
- Referral Incentive Program.
- Employee Discounts Program!
- Target Hire Date: May 6th, 2024 (or sooner depending on background clearance).
- Required work schedule is Monday - Friday - 8:00am - 5:00pm ( 1 hour lunch )
- Paid Training is:
- ONSITE FIRST DAY ONLY - 'ORIENTATION DAY' - 9:00am - 4:30pm
- Rest of Training is VIRTUAL - Monday - Friday - 8:00am - 5:00pm
- Must ensure high quality performance to adhere to high quality standards.
- Inbound & Outbound dialer calls
- Greet customers with energy and enthusiasm.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Bilingual Spanish required.
- Experience in a customer service call center environment required.
- Ability to work in a fast-paced digital environment
- Must have ability to work independently and in a team environment.
- Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Ability to demonstrate empathy and compassion.
- Physical attendance is key to success and necessary to meet objectives.
- A personal smartphone is required for a multi-factor authentication app download.
- We provide the computer equipment while you work for us.
- After onsite training is completed, a dedicated workspace located within your own residence which is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours is required.
- The computer provided requires an Ethernet connection to your modem or router (no wireless).
- Minimum 10 Mbps download / Minimum 5 Mbps upload speed
Job Summary
Full Time
IT Outsourcing & Consulting
$35k-45k (estimate)
04/14/2024
06/13/2024
iqor.com
NORTH CHARLESTON, SC
15,000 - 50,000
1998
AARON MATTIX
$500M - $1B
IT Outsourcing & Consulting
Related Companies
About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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The job skills required for Bilingual Call Center Customer Service Representative include Customer Service, Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Call Center Customer Service Representative. You can explore the career advancement for a Bilingual Call Center Customer Service Representative below and select your interested title to get hiring information.
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