Overview

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

The Administrative Assistant/ Recepcionist will answer and route all incoming phone calls. Process incoming vendor invoices and notifications to appropriate recipients. Enter client bookings into AgentMate.

Responsibilities

Reception:

• Answer and route all incoming calls in a timely, efficient, pleasant and professional manner.
• Verify caller details against AgentMate for proper call handling.

CRM Data Entry:

• Enter new client bookings in AgentMate quickly and accurately.
• Communicate reservation ID and any follow-up instructions to agent and other operations staff as appropriate.
• Pull leads into AgentMate from Retrieve Lead Request and audit prospect or client information for accuracy and correct marketing engagement.

Other Operational Areas:

• Forward incoming client invoices, waitlist and upgrade notifications, air details, visa and health notifications, final payment notices, group updates and other vendor communications to agents and operational staff as appropriate.
• Forward itinerary change information and promotional messages to sales, operations and marketing staff.
• Special projects as assigned.

Qualifications

• High School Diploma or equivalent.
• Two years administrative/clerical experience. Previous experience in the travel industry preferred.
• Demonstrated computer aptitude/proficiency in Microsoft Office Professional Applications.
• Detail oriented with excellent customer service skills.
• Excellent communication, problem solving and organizational skills.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses

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